Overview
SLIs
- Service level indicators
- Metrics over time
- Specific to a user journey
- Examples:
- Request latency
- Failure rate
- Batch throughput
SLOs
- Service level objectives
- Target
- Don’t strive for 100%
- Expensive
- Complex
- Not actually needed by users
- Use remaining time to create new features
SLAs
- Service level agreements
- Contractual obligations
- Penalties if not met